Works on the stack you already run
NextRev connects to the dialer, CRM, and quoting tools you have today. There are three ways in, depending on how much your phone system will hand over. Every one of them puts the cheat sheet in front of your agents. The more audio we can reach, the more of the work fills itself.
Three ways NextRev connects to your calls
Pick the one your phone system allows today. You can move up a tier whenever you are ready.
Live media, the full version
Your platform streams the call to NextRev as it happens, over SIPREC or a media-stream API. SIPREC is the IETF's Session Recording Protocol (RFC 7866) for delivering a call's real-time media and metadata to a recording endpoint. With live audio, the cheat sheet fills itself as the customer talks, and the post-call drafting is finished the moment the call ends.
Recordings only, after the call
No live audio. Your platform sends the finished recording when the call ends, through a status-callback webhook or a recordings API, the same way common voice platforms hand off a file with a link to download it. Agents work the cheat sheet during the call, and the recording powers complete post-call drafting once it lands.
Locked vendor box, start anyway
Some phone systems will not open up audio or recordings yet. NextRev still runs as an agent-driven cheat sheet with light capture, so your floor gets value on day one. When your vendor or your contract frees up the audio, you switch on the rest without changing how agents work.
Every tier gets the cheat sheet. Live audio is the bonus that fills it for the agent instead of with the agent. Start where your stack allows and move up when you are ready.
Plugs into what you already run
NextRev sits beside your stack and connects through the same interfaces your other tools use. No rip-and-replace.
Your phone system
Live audio comes in over SIPREC or a media-stream API. Recordings come in over a status-callback webhook or a recordings API. These are standard interfaces on common dialers and cloud voice platforms, so connecting NextRev does not mean replacing your phone system.
Your CRM
NextRev writes the record back through your CRM's own API. That is the same create and update call any integration uses: a POST to create a record, a PATCH to update one, on platforms like Salesforce and HubSpot. Nothing writes until an agent approves it.
Your quoting tools
The draft lands with the fields your quoting tool expects, ready to push through its import path or API where one exists, or to paste where one does not. Your agent stays in the tool they already know.
No rip-and-replace
NextRev reads only what you allow and writes only after an agent approves. Your dialer, CRM, and quoting tools stay exactly where they are. You can start read-only and add write-back when you are ready.
How the access decides what you get
The deeper your phone system lets us reach, the more of the after-call work happens on its own. None of it changes the tools your agents touch.
SIPREC and media-stream APIs carry the call's real-time media to a listening endpoint, so the cheat sheet and the drafting both run off what is being said.
When only the finished recording is available, it arrives by webhook or API after the call and drives the full post-call drafting; the live cheat sheet still runs for the agent.
Whatever the access, a record only moves after an agent approves it, written back through the CRM's own create and update API.
See it on your own stack
We start with a read-only look at how your calls and systems connect, then size the version your phone system can support today. You leave with a plan whether or not we build.
Request a DemoSources
- IETF, "RFC 7866: Session Recording Protocol (SIPREC)." Delivering a call's real-time media and metadata to a recording device. rfc-editor.org
- IETF, "RFC 7865: Session Initiation Protocol (SIP) Recording Metadata." The metadata model and format for recorded sessions. rfc-editor.org
- Twilio, "Media Streams Overview." Streaming raw call audio over WebSockets in near real time. twilio.com
- Twilio, "Voice Webhooks and Recording Status Callbacks." The finished recording delivered by webhook with a downloadable link after the call. twilio.com
- Salesforce Developers, "Working with Records, REST API Developer Guide." Creating and updating CRM records via POST and PATCH. developer.salesforce.com
- HubSpot Developers, "CRM Objects API." Creating and updating CRM records over a REST API. developers.hubspot.com